We've heard of IQ, but what's EQ? EQ means Emotional Quotent - emotional intelligence, and experts say EQ is a greater predictor of success at work than IQ. This book presents trainers and coaches with 50 innovative exrecises to be used with individuals or groups. Various core competencies associated with EI are grouped throughout the book: self-awareness and control - an awareness of one's values, emotions, skills and drives, and the ability to control one's emotional responses; empathy - an understanding of how others perceive situations; social expertness - the abili
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